The Hideaways Club | Luxury In First-Class

The Hideaways Club, an award-winning shared property ownership Club with over 500 members and access to over 250 villas, chalets and apartments around the world, strives to deliver a seamless service for its members through their dedicated concierge team.

The concierge service is one of the main highlights of The Hideaways Club as it offers members the opportunity to experience the hidden secrets of every destination, combined with the highest level of service. Each of the concierge members brings with them an abundant experience in the service industry and local expertise and works tirelessly to ensure the members get to spend their precious holiday time with family and friends to create wonderful memories that last a lifetime.

Jessica Sanchez, City Collection Local Concierge – Trillium, Singapore

Jessica Sanchez is co-managing partner of Concierge Service Singapore Pte Ltd, a project management and service business located in Singapore. Jessica Sanchez, born in Panama, previously owned an e-commerce platform and worked in the semiconductor, environmental and automotive industries. With many years of living in Singapore, Jessica brings to The Hideaways Club members not just the key to their property but insight into the best of Singapore’s attractions, lifestyle and multicultural events. Located in District 09, near Orchard Road, The Trillium Apartment is a three-bedroom luxury residence with a marble-floored, open-plan reception area with ceiling–to-floor windows on two sides. The marble bathrooms are sleek and contemporary, while the bedrooms offer all the modern luxuries and technology, with the inspiration from Orient evident in the furniture and furnishings.

Beth Spelman, Classic Collection Local Concierge, La Retraite, France

Beth grew up in Guernsey in the Channel Islands. Her hospitality career began when she started working in the luxury charter yacht industry and spent 14 years in that sector, giving her the opportunity to travel extensively and deal with high end clients. Beth joined The Hideaways Club in September 2011 as their Local Concierge, bringing with her extensive local knowledge. Built from honey-coloured stone in the style of a Provencal mas, La Retraite is a traditional luxury villa in Le Rouret, an area famous for jasmine, roses, orange blossom and violets. The villa’s own 6,000 square meters of ground include terraced gardens filled with lavender, cherry and olive trees. The large pool and deck area has sweeping views down over the wooded valley. This enormous double-height living area reaches up to a galleried landing and there is also a large stone fireplace to gather and relax for chillier evenings.

Volker Kevin Capito, City Collection Local Concierge – The River, Bangkok

Volker joined The Hideaways Club in June 2012 as the Local Concierge for the beautiful Bangkok apartment at ‘The River’. With 25 years of experience in luxury travel and th hospitality sector, he is well known for his original activity concepts and knowledge of hidden places always providing members with a truly local experience combined with a safe and quality service. Situated in one of Bangkok’s tallest towers, on the west bank of the Chao Phraya River, The River Apartment has a stunning view across the river with more than 120m of exclusive river frontage. Spread over two floors, the three-bedroom luxury apartment offers an open-plan reception area with floor-to-ceiling windows on both sides, and furnished beautifully in white colour, warmed by orange textured cushions and textured rugs.

The Hideaways Club’s Personal Concierge team always learn about what the members’ like and need from their holiday so they can take the hassle out of trip planning, from in-house catering, car hire and excursions to a more detailed itinerary.Whether a member is a wine aficionado or avid golfer, the concierge team has the local knowledge and the expertise to organise first-class activities to make each stay bespoke to members’ interests. The concierge team is passionate about getting every detail right, whether it’s making a property child-friendly or finding unique experiences as it’s the details that turn a good holiday into a perfect one. The concierge service at The Hideaways Club has an average member rating of 98% and the team continuously works hard to ensure quality service and members satisfaction.